managing-with-technology-push-operations

Guide to Managing a Restaurant with Technology

When looking for software to introduce to your restaurant business, you should be looking for 2 key factors: 1) Restaurant focused & 2) Ease of use.

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0 Comments21 Minutes

Canada Statutory Holiday Guide: Everything You Need to Know About Provincial Statutory Holidays

Canada Statutory Holiday Guide: Everything You Need to Know About Provincial Statutory Holidays

General holidays, also known as statutory holidays, are fun - for the most part. They’re occasions for family and friends to come together to celebrate something; and these outings usually consist of a big holiday meal. Meaning, holidays don’t quite mean the same for restaurant businesses. To make matters more difficult, statutory holiday eligibility rules, and calculations vary from province to province. As payroll experts, our team here In efforts to make general holiday calculations easier for you and your team, we’ve put together a quick guide on everything you need to know about statutory holiday calculations.

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0 Comments22 Minutes

5 Mistakes Most Restaurant Managers Make when Hiring Employees

5 Mistakes Most Restaurant Managers Make when Hiring Employees

When it comes to the success of your restaurant, few things are more important than your staff. Hiring the right people and providing them with the training, tools, and resources they need to succeed should be at the top of your list of priorities as a manager. However, this is not always easy, especially when you have a lot on your plate.

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How to Create a Quality Employee Training Guide

How to Create a Quality Employee Training Guide

Building a quality team should be a primary goal for your restaurant business. But it's essential to have a comprehensive employee training guide. This will be a key tool in perfecting your the onboarding process. 

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How Big Data is Changing the Restaurant Industry

How Big Data is Changing the Restaurant Industry

Around 48.4% of Fortune 1000 companies are achieving “measurable results” from investing in big data and 80.7% of executives described the investments as “successful.” Big data is extremely large data sets that may be analyzed to uncover patterns, trends, and associations, especially relating to human behavior and interactions. In short, it’s a lot of numbers—millions and billions of numbers—that can tell you more about your customers.

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Understanding the Importance of Labor Costs: 3 Tools to Save Money

Understanding the Importance of Labor Costs: 3 Tools to Save Money

Those in the restaurant industry are well aware that labor is one of the highest costs in running a restaurant. However, simply cutting hours is not always the solution in cutting costs. It may seem an easy fix to cut hours but there's possible chance of decreasing morale and inciting job security fears.

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Restaurant Highlight: Hart House’s Edwyn Kumar

Fresh off their 30th Year anniversary, Hart House has been described as an idyllic, charming and inviting restaurant – and those characteristics don’t come without merit.

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Developing a Restaurant Concept: 3 Must Have Tips

Developing a Restaurant Concept: 3 Must Have Tips

Choosing a concept is one of the most important steps of opening a restaurant. Your concept is your overall idea. It’s what defines your brand and the unique experience you’ll offer your customers. There’s a lot to think about when starting a business. A well-developed concept plan will provide you with a complete vision of your establishment and can help guide you in decision making.

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Restaurant Marketing: Grand Opening Checklist to Create Buzz

Restaurant Marketing: Grand Opening Checklist to Create Buzz

There’s a lot to do and think about leading up to your restaurant’s grand opening. You want to make sure people show up, enjoy the event, and spread the word to their friends and family. Thinking ahead, making detailed plans, and collaborating with the right people in your local community can help keep you on track and ensure your grand opening makes a splash.

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California Restaurant Labor Laws: A Step-By-Step Guide (2018)

California Restaurant Labor Laws: A Step-By-Step Guide (2018)

If you’re looking to open a business in the California's hospitality industry, we’ve gone ahead and compiled all the need-to-know facts about the state's labor compliance! In comparison to other states and federal labor laws, California labor laws are complex and are highly in an employee’s favor. However...

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0 Comments50 Minutes

Avoiding Restaurant Lawsuits: How to Track Employee Meal Breaks

Avoiding Restaurant Lawsuits: How to Track Employee Meal Breaks

Compliance is one of the biggest factors to consider when establishing restaurant employee policies and processes. Studies by Seyfarth’s 2017 Workplace Class Action Litigation Report found that in 2016 workplace class action settlements hit a total of $1.64 billion; and the settlement value tripled for wage and hour litigation. That means more and more employees are suing their employers, and they’re winning bigger settlements.

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1 Comment6 Minutes

Everything You Need to Know About Labor Law Posters

Everything You Need to Know About Labor Law Posters

Being in compliance with all of labor laws and its notices is a given. However, it's one thing know what labor laws entail, and another to fully understand their actions. Here are the key things you need to know as a restaurant owner and manager to remain in compliance about labor law posters. 

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Keeping Up with Restaurant Labor Compliance Laws

Keeping Up with Restaurant Labor Compliance Laws

Labor laws are an important consideration in just about every aspect of restaurant management. Whether you’re hiring, firing, setting wages, or scheduling shifts, it’s important to pay close attention to how labor compliance laws should affect the decisions you make. Failing to comply can expose you to unnecessary risk and bring about legal and ethical issues. That’s why it’s important to make sure you’re aware of all the relevant regulations; and understand how they affect your industry, business, and employees.

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Restaurant Marketing: How to Attract More Foot Traffic

Restaurant Marketing: How to Attract More Foot Traffic

Restaurants need a lot of things to succeed: great food, professional staff, high margins. But, at the end of the day, a successful restaurant can be heavily dependent on one thing: foot traffic Can you get people into the door? Can you keep people coming back? How do you attract more customers to your restaurant? Knowing your customer and communicating with them.

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Restaurant Management: How to Build a High Functioning Restaurant Team

Restaurant Management: How to Build a High Functioning Restaurant Team

Building a team of any type is definitely an art. As a restaurant owner, building a team is essential for the smooth operation, function, and success of your restaurant. Your restaurant management team is the heart of your team. What you do to help nurture your management team will allow each restaurant team member to thrive in a way that can only help your amazing restaurant grow. If your team is happy, then your customers are happy. The energy is contagious. Now, the question is, how do you, as a restaurant owner and manager, build that high functioning restaurant team that is motivated and driven? You want to ensure that you build a restaurant team to truly represent your brand and bring it to life while helping your employees feel valued.

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1 Comment8 Minutes

Restaurant Employees: How To Properly Onboard A New Hire

Restaurant Employees: How To Properly Onboard A New Hire

Onboarding a new employee ensures that they are well-trained and able to perform their job to the standards you expect of your employees. Without a standard process to onboard new hires, employees may misunderstand their duties, feel misaligned with company culture, take shortcuts in their work, or even quit quickly. Properly onboarding a new employee will help that new hire become a member of your team and embody the behavior and skills that you expect from someone working in that position.

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1 Comment4 Minutes

First Impressions Matter: Linking Employee Onboarding and Retention

First Impressions Matter: Linking Employee Onboarding and Retention

First impressions are priceless. Unfortunately, when a restaurant owner or manager does not recognize how important these first impressions truly are, there can inevitably be a high cost to their business. Business owners may not realize how a lack of proper and efficient onboarding can affect employee turnover in some serious ways. For example, according to ContractRecruiter.com, “New employees who went through a structured onboarding program were 58% more likely to be with the organization after three years." That fact is huge considering that Gallup has found "that only 12% of employees strongly agree that their organization does a great job onboarding new employees."

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0 Comments9 Minutes

3 Common Compliance Mistakes That Restaurants Make

3 Common Compliance Mistakes That Restaurants Make

Owning and operating a restaurant comes with many responsibilities and challenges. It’s easy to get wrapped up in the day-to-day operations of your business and lose track of the multitude of laws and regulations you’re expected to comply with. In order to avoid any ethical and legal issues from arising and threatening your business, it’s important to make sure you fully understand and adhere to all relevant laws and requirements.

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1 Comment6 Minutes

Restaurant Tools: Restaurant Opening Checklist

Restaurant Tools: Restaurant Opening Checklist

Opening a new restaurant is exciting but stressful. There are a lot of decisions to be made and sometimes, it’s hard to keep track of everything that has to be done.

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4 Things New Restaurant Owners Need to Know About Labor Compliance

4 Things California Restaurant Owners Need to Know About Labor Compliance

When it comes to labor laws, simple mistakes or misjudgments can lead to thousands of dollars in fines and lawsuits. It's imperative that new restaurant owners educate themselves and conduct the necessary research regarding labor compliance laws. Existing restaurant owners should review these laws frequently; and ensure they're up to date with any changes regarding the federal and state labor laws in which they operate.

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1 Comment8 Minutes

Restaurant Uniforms: What to Consider

Restaurant Uniforms: What to Consider

If you’re considering adding or changing your staff uniforms, it’s important to think about how these changes may affect your brand, your business, your employees, and your customers. Research shows 75 percent of customers prefer employees in uniform, and they can help promote brand awareness and boost employee performance, and...

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Restaurant Marketing: Creating Your Online Community

Restaurant Marketing: Creating Your Online Community

Restaurants are built around social activities. People attend brunch after Sunday church, grab drinks for a big game, eat dinner before a movie. It makes sense why restaurants are huge on social media (more than 200 million Instagram posts are tagged #food and more than 100 thousand posts are tagged #torontorestaurants).

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Restaurant Staffing: How to Avoid Overworking Employees

Restaurant Staffing: How to Avoid Overworking Employees

Restaurant work is hard work. It can be exhausting—both physically and mentally—and team member exhaustion can hurt customer service, operations efficiency, and employee retention. It’s important as a manager to keep your team from burning out.

Here are some ways to help avoid overworking your employees.

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Dealing With Restaurant Reservation No Shows

Dealing With Restaurant Reservation No Shows

No shows can be a very frustrating issue for restaurant owners to deal with. A no show reservation can greatly affect a restaurant's daily revenue. It's more than turning away guests. Restaurant margins are thin and the unnecessary costs behind of a no-show can range from labor costs for overstaffing employees to food waste and costs.

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Restaurant Operations: Navigating Guest Holiday Parties

Restaurant Operations: Navigating Guest Holiday Parties

The holidays bring extra business and opportunity for restaurants. It’s an exciting time of year, but it typically means you’ll be juggling at least three weeks of holiday parties, business gatherings, and other events on top of the regular holiday rush. Planning ahead, communicating with your staff, and developing specific policies and standards for holiday reservations will limit stress and help things run smoothly.

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Restaurant Hiring: 5 Tips to Help You Stand Out from Your Competitors

Restaurant Hiring: Standing Out from Your Competitors

As a manager, you want to build a team of dedicated and enthusiastic employees to work with you every day and help your business thrive. Unfortunately, it’s not always easy to find and keep the right people, especially since restaurant managers face some of the highest turnover rates across all industries.

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Restaurant Purchasing: Buying a Profitable Restaurant

Restaurant Purchasing: Buying a Profitable Restaurant

Ready to buy a restaurant? Congratulations! Now pump the breaks. Investing in a new business can be exciting but it’s important to be aware of the key factors that play a role in ensuring the restaurant you buy will be profitable for you.

Before you sign any leases, contracts, or agreements, here’s what you should do:

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Buying a Restaurant: How to Find the Right Restaurant Broker

Buying a Restaurant: How to Find the Right Restaurant Broker

Buying a restaurant is a big step that requires a lot of planning, brainstorming, research and finding the right people to help you along the way. You may have accountants, legal experts, and financial planners on hand but a restaurant broker can connect the missing pieces. They're someone who’ll guide you along the complex process of finding the right restaurant, negotiating, closing the deal, and also staying in touch afterwards. Your relationship with your broker is such an important one that you need to invest some time in researching and finding the right broker before you even start looking around for a restaurant to buy. Here are 5 tips on how to find the right restaurant broker:

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Restaurant Opening: Defining Your Target Customer

Restaurant Opening: Defining Your Target Customer

Defining your target customer is possibly one of the most critical aspects to consider when opening a restaurant. It is essential to ensure your restaurant business is a true success. Upserve.com reported that “As of 2017, the amount of money Americans spend on eating out has surpassed the amount they spend to eat at home.” With such a dramatic statistic in mind, any restaurant owner (present or future) must truly know what to expect when envisioning an ideal customer. Thinking of this from the framework of who, what, when, how, and why questions, restaurant owners must take the time to allow for thorough and constructive research. More specifically, they must ask themselves honestly:

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Restaurant Locations: Factors to look for

Restaurant Locations: Factors to Look For

The restaurant business can be tough. Choosing the right location for your restaurant will improve your chances of success. In fact, 63% of voters claimed that location affected their dining decision. It’s all about location, location, location. You want great access to customers, you want them to notice your restaurant, and you want to make sure that you aren’t losing all your sales income on rent and wages. To make sure you choose the best restaurant location, look for the following factors when deciding on a space.

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1 Comment5 Minutes

5 Things to Consider for Reservation Software

5 Things to Consider for Reservation Software

Ready or not, technology is here to make our lives easier. Restaurant technology is no different  Restaurant.org reported that “32 percent restaurant operators consider their operations to be lagging when it comes to technology use.” This is quite concerning considering that technology can work to make or break a restaurant owner’s hard work and business potential. This is especially true since 73% of diners believe that using restaurant technology can help improve their own experiences as a guest.

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Restaurant Operations: Holiday Preparation Tips

Restaurant Operations: Holiday Preparation Tips

The holiday season marks one of the most busy and exciting times of the year for many restaurant owners and managers. Restaurant sales can increase significantly during the final months of the year, so it’s important to make sure you and your staff are adequately prepared. Here are a few tips to help you plan for a smooth and profitable holiday season:

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Restaurant Marketing: How to Market your Restaurant

7 Things You Should Be Doing to Market Your Restaurant

Marketing is both a science and an art. But you don’t need to have a marketing degree to put your restaurant on the map. In fact, the internet and social media have made it quite easy to spread the word around and feature your restaurant on the most popular platforms at a fraction of the cost other traditional media advertising would charge you. But in the overcrowded market and with a lot of competition you need to know what you’re doing if you want to stand out. The following 7 marketing strategies will help you get the attention of your customers and increase your business.

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1 Comment5 Minutes

restaurant-equipment-how-to-not-overspend

Restaurant Equipment: How to Not Overspend

Before you open a new restaurant, you need a few things. You need refrigerators, ovens, cutlery, freezers, appliances, and software. These are just a few items that are necessities. But the most important part of running a restaurant? You need equipment. Finding equipment is another step off the restaurant opening checklist but it's stressful. Making smart investments in your equipment can set your restaurant up for success, reduce unforeseen costs, and increase efficiency levels.

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5 Ways to Motivate Staff to Boost Sales

5 Ways to Motivate Restaurant Staff to Boost Sales

Employees who do their job well are more likely to bring in more sales, whether that’s through upselling, great quality work, or fantastic customer service. If staff members are not motivated to do their job well, sales will suffer. Keep your team motivated by giving them training, a “why”, and a goal to work toward. Make those goals fun and rewarding with an employee incentive program, and make sure to recognize everyone’s hard work and effort.

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5 Things to Consider Before Buying a Franchise

5 Things to Consider Before Buying a Franchise

Buying a franchise is a major financial, professional, and personal decision. If you want to open a restaurant, but don’t want to set up a whole new business system and brand, franchising may be a good option.

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0 Comments5 Minutes

restaurant staffing: generation z

Restaurant Staffing: What You Need to Know About Gen Z

Restaurants are turning to the next cohort as millennials approach midlife. Generation Z (born mid–’90s through to early 2010s) are your future workforce. If you’ve been doing things right, they may already make up a significant portion of your staff. Employment of teens and young adults in hospitality and retail is significant. Over 80% of Gen Z say they got their first paid job in a restaurant, and the majority (by over 70%!) would recommend the experience.

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6 Hidden Profit Sucks at Your Restaurant (& How to Fix Them)

Restaurant margins are low. That means, for your restaurant’s bottom-line, every decision matters. So, here are some hidden profit killers and how you can make adjustments to maximize your bottom line.

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0 Comments5 Minutes

Restaurant Sales: 4 Upselling and Cross-Selling Tips

Restaurant Sales: 4 Upselling and Cross-Selling Tips

The main objective of any restaurant owner is exceptional customer service. According to a recent survey, 95% of customers feel that great customer service is a major factor in choosing a restaurant. Upselling and cross-selling are two techniques that double as ways to provide exemplary customer service and increase restaurant profits.

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2 Comments8 Minutes

Restaurant Marketing: How to Market Your Restaurant

The Importance of Staff Meals for Restaurant Teams

In the restaurant industry, high turnover is extremely common. Ever-changing staff results in an endless stream of new employees who have to be trained, and feeble workplace relationships that can have a negative impact on communication and teamwork. Staff meals are one practice that is gaining in popularity as a means to improve employee retention, increase morale, improve employee relationships and skills, and reduce waste. Sitting down for a communal meal as a group will unite and engage employees, bringing everyone together as a team.

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0 Comments6 Minutes

food-delivery-service-pro-cons

5 Things to Consider When Looking at Delivery Services

The convenience of having a Skip the Dishes courier deliver you a bottle of wine, or a bowl of soup when you’re too sick to leave your home is the culprit behind high demands for food delivery services- which are getting increasingly more popular and available. Third party delivery services have the ability to help you market your restaurant to a whole new audience and cover potential additional labor costs that you would otherwise be faced with if you use a in-house courier model; but they can also pose other issues. Here are 5 things to consider for both in- house and third party delivery services.

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0 Comments8 Minutes

Restaurant Sales: Customer Retention

Restaurant Sales: How Customer Retention Affects Revenue

The number of items a customer orders isn't where you'll find your biggest profit generator. A single table that orders 30 items once a year won't be where your profits lie. Rather, it's the table who orders 15 items but return once a week. Ordering more items on the menu isn’t the only reason why restaurants experience big leaps in profits. It's the customers who enjoy their experience, and consistently return to your establishment. Studies show that even a 5% increase in customer retention leads to an increase in profits up to 95% and retaining customers is by far more inexpensive than acquiring new ones. This, is why (if you aren't already) you should be working on investing in customer retention initiatives. After all,  loyal customers are returning customers.

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Cutting Restaurant Costs

Cutting Restaurant Costs: 10 Easy Steps

“A penny saved is a penny earned” couldn’t ring more true than in the restaurant industry. On average, the net profit margin is 5%-15%.  That’s tight. Why? Because COGS (cost of goods sold) is high: the payroll, rent, utilities, credit fees, and food add up. Here’s 10 tips on how you can reduce the cost of running your restaurant and, ultimately, increase your bottom line.

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1 Comment7 Minutes

personalizing-guest-dining-experience

Restaurants: Personalizing a Guest’s Dining Experience

Whether you’re a restaurant manager or the owner, your ultimate goal is to offer the best dining experience to your customers. You’re not just looking to see smiling and satisfied customer leaving your restaurant, you want those customers to come back for more. In other words, you want them to become regular customers. We all know that’s not an easy target to achieve. Especially with the cutthroat competition in the restaurant world. After all, that’s what every other restaurant in town is trying to have guests dine at their restaurant. So apart from offering a unique menu and an excellent service, how can you possibly achieve that?

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Restaurant Employees: Improving Customer Experience

Restaurant Employee Engagement and Customer Experience

Many restaurant marketers may categorize restaurants in the food business. However, they're primarily in the services business. Their ultimate goal is to deliver a great customer experience, which includes great food. This experience can only be achieved when a restaurant has a highly motivated and engaged workforce that is willing to take ownership of the customer experience.

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1 Comment5 Minutes

California Labor Laws: Split Shifts

Creating an employee schedule sounds easy, but when there are labor costs and labor compliance laws involved, it gets tricky. California labor laws are in place to ultimately protect employee rights, and it’s up to every employer to stay on top of the existing rules and regulations. But the first step of being compliant, is fully understanding the rules.

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0 Comments8 Minutes

California Labor Laws: Restaurant Tip Sharing

In the state of California, every employee is required to paid minimum wage. Though federal laws and other states allow tipped minimums, the state of California does not. In an employee favorable state like California, any employer who employs 26 or more employees has to pay each of their employee no less than eleven dollars ($11.00) per hour for all hours worked. Employers who employ 25 or fewer employees, have to pay to each of their employees no less than ten dollars and fifty cents ($10.50) per hour for all hours worked. Therefore, tips are paid on top of an employee’s minimum wage.

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0 Comments7 Minutes

restaurant-compliance-meal-rest-periods

California Labor Laws: Meal and Rest Periods

In an employee friendly state like California, labor laws are always in favor of your staff. Meaning, being an employee friendly business is more than a bonus; it's a requirement. Labor compliance laws set the standard of what your employer practices should be; and in a chaotic environment like restaurants, it's a competitive advantage when retaining employees.

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4 Comments10 Minutes

California Labor Laws: Mileage Reimbursement

As per California’s Labor Code Section 2802, employers must reimburse their staff for all reasonable expenses that incur while on duty. This can range from delivery driving expenses (gas and wear-and-tear of a vehicle) to picking up an item for your business. Anything that requires an employee to use their personal vehicles other than their normal commuting is required to be reimbursed. And failing to pay these expenses is an easy path to a class action lawsuit.

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0 Comments6 Minutes

California Labor Laws: Overtime

As an employer, you may find yourself paying a lot of overtime. But the question is, are you paying it correctly? Overtime is one of the biggest costs of managing labor, and any mistakes in payment could potentially lead to a class action lawsuit.

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2 Comments7 Minutes

California Labor Laws: Clock Edits

When it comes to rounding hours, staying compliant can be a slippery slope. In a state like California, where labor laws are in high favor of employees, business owners and employers should be aware of the strict rounding policies.

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0 Comments6 Minutes

5 Restaurant Grand Opening Ideas That Actually Work

5 Restaurant Grand Opening Ideas That Actually Work

Conducting a grand opening for your restaurant may seem like a daunting task, but with the help of some of these seriously rad grand opening ideas, you can set a precedent for the future success of your restaurant.

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How to Save Money on Your Restaurant Contractor

Whether you’re building your restaurant from scratch or you’re renovating it, the process, in either case, is far from being simple. As usual, you aim for the stars which is quite understandable. After all, you do want your restaurant to be the best in town, if not the nation. But neither the design on paper or the finished one in your head mean much until all work is done; and you got the keys to your restaurant in your hand. And to reach your goal of a brick and mortar restaurant business, you’ll have to work closely with a restaurant contractor.

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Going Green: Environmentally Friendly Restaurants

The shift to sustainability has been happening for a long time. However, up until now, it has been a small part of the restaurant owners worries, but in recent years there has been a dramatic shift in attitude. In March 2018, fast food giant McDonalds set to significantly reduce our greenhouse gas emissions.

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2 Comments5 Minutes

Building the Ideal Restaurant Atmosphere: Sound

According to a 2018 Zagat study, noise is the number one pet peeve of customers. Not the service, the prices, or the parking. Noise. Restaurants are busy environments. Things are all happening at once: people talking, music playing, dishes and utensils clanging, the occasional sizzle from a frying pan, and 110 other things. 

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Things to Consider When Negotiating a Restaurant Lease

Negotiating your restaurant lease is the first step of ensuring the safety and integrity of your restaurant business. As you embark on this initial step, there are several things to keep in mind in order to guarantee that your restaurant lease will fit your personal and business needs effectively. Firstly, it's important to remember the purpose of your lease; which is to ensure that both parties understand each other’s responsibility regarding the space. The lease will protect your business against potential liability concerns and your rights as a tenant.

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Menu Hacks: How to Maximize Customer Spending

The decor and music is what sets the atmosphere for your restaurant, but the menu is your only way to persuade your customers to buy more. There are many mistakes that can trigger price anxiety in your customers or even confuse them about what to pick. However, all of these can be solved with a few psychological tricks that will make your dishes look reasonably priced, high-quality, and irresistible to customers.

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0 Comments5 Minutes

How to Save Money When Opening a Restaurant

Restaurants fail for a lot of reasons. Poor management. Boring food. Bad timing. The number one reason? Under-capitalization. It’s about the money.  To reach your dream of running a restaurant, you need to stay within your budget. The smallest savings add up to a better bottom line. Here’s a few tips to save you money upfront (and in the years to come), build a more thoughtful financial plan, and make better money decisions.

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0 Comments7 Minutes

5 Reasons Why Employees Quit & How You Can Help Them Stay

The restaurant industry’s employee turnover rate is high, and it’s climbing. In 2016, the annual employee turnover rate was 73%. That means, on average, out of 100 employees, only 27 remain from the original staff after a year. That’s shocking, and it’s costly. High employee turnover can hurt a restaurant's bottom line: it causes a spike in training, a lack of stability in staff scheduling, and a lower productivity level. In fact, replacing one hourly employee can cost up to 16% of the persons annual salaries.  In short, learning how to increase employee retention, even by one person, can help your business succeed.

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0 Comments5 Minutes

Restaurant Start-up: Lease Terms to Look Out For

It can be daunting when navigating the waters of restaurant leasing. Whether your restaurant business is brand new or you are moving spaces and just getting ready to enter into a new lease, there are some important terms and leasing principles to keep in mind. It’s important to do your homework as a restaurant owner to ensure that you are up-to-date on leasing terms. It is in your best interest to ask questions and ultimately, to consult an attorney to review the lease with you. Remember that you will likely have this lease for a number of years. It would be a true worst case scenario to be locked into a lease not having an in depth understanding of what you signed only to find out that it could negatively affect you in some way or even force a restaurant owner to close the doors. A typical restaurant lease can be up to 40 pages long and peppered with provisions, fine print, and words that make your brain hurt.

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2 Comments12 Minutes

Restaurant Labor Management: 3 Tips for Minimum Wage Increases

Labor cost is always rising and on October 1st 2018, the provinces of Alberta, Saskatchewan, and Manitoba will introduce a new minimum wage for all employees. Minimum wage hikes are great for employees but they can be costly for business owners. The key here, is to prepare for change. So we’ve put together 3 tips to manage minimum wage increases:

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0 Comments4 Minutes

3 Must Have Features for Compliant Labor Management Software

What is compliance and what does it mean? For us, it’s about covering all your bases as an employer. As advocates of making work easy, we’re passionate about streamlining day to day tasks, and automating the aspect of break management.

Here are 3 must have features for labor management software to handle compliance:

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1 Comment6 Minutes

Employee Payroll: Everything You Need to Know About Canada Day 2019 Statutory Holiday Rules

Usually, July 1st marks Canada Day - but this year, Canada Day is observed on July 2nd. This doesn't mean Canada Day celebrations will be moved to July 2nd. But rather,  premium statutory holiday pay, and statutory holiday eligibility will be observed on July 2nd.

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10 Comments3 Minutes

Restaurant Management: The Value of Pre-Shift Huddles

With the hustle and bustle of the restaurant environment, it can be difficult to check in with your employees, and for your employees to check in with each other. This, is where the value of pre-shift huddles is exemplified!

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0 Comments3 Minutes

Restaurant BOH Management: 3 Things We’ve Learned from “Ratatouille”

How many times have you watched a movie that inspired you? Whether in your personal life or professional life, movies have a tendency to invoke feel-good moments and relate to your own personal life. In this case, Remy, the main character in Disney's Ratatouille embodied key qualities of every aspiring chef. And with his culinary idol's ghost helping him pave his way with the motto "anyone can cook," we've put together 3 restaurant back-of-house management tips we've learned.

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1 Comment4 Minutes

Restaurant Technology: 5 Tools Disrupting the Restaurant Industry

The dining experience is changing with the fast paced culture and demand for convenience.
In turn, technology has played a large role in the restaurants industry’s adaptation to its changing environment. The National Restaurants Association 2017 study notes that 4 out of 5 restaurant owners found that technology increases sales, makes their restaurant more productive, and provides their restaurant a competitive advantage.

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0 Comments5 Minutes

Restaurant HR: 3 Key Interview Questions for BOH Employees

Kitchen staff are one of the hardest employees to hire and retain. The work hours are long and the expectation level is set high. Though back-of-house (BOH) staff are working behind the scenes, a restaurant can't be a restaurant without them.

And with quality dishes, you need passionate employees. When hiring new employees, here are 3 must ask interview questions for BOH employees:

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0 Comments3 Minutes

Understanding the Restaurant Industry: 3 Benefits of an All-In-One System

More often than not, restaurant software providers offer 1 out of 3 things that you need.
If there's labor forecasting, you may need to export your hours into another software provider; and then cross reference the two. The automation of pulling sales, or calculating labor costs is great, but without the step of streamlining steps 1-3, its like having a cupcake without the frosting.

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0 Comments3 Minutes

Restaurant Analytics: 3 Labor Metrics That Your Restaurant Should Be Tracking

The best part of running a restaurant? Touching tables, building relationships and sharing your love of hospitality! But that's just the easy part. Far too often, metrics other than food costs and labor costs get overlooked. And you can only fix things that you're aware of.

When evaluating your restaurant analytics, factors like turnover rates are unassuming at first, but they always come back to haunt you. To help ease the storm of restaurant management, we've  compiled 3 key labor metrics that you should be tracking:

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1 Comment5 Minutes

Restaurant Technology: Looking for a Restaurant POS System For You

The best POS system out there, is dependent on your business model. Are you a small business with minimal square footage? Maybe opt for a cloud based POS system. Are you a multi-unit restaurant group that needs robust reporting and reservation capabilities? Maybe a hardware based POS solution is the best option for you. The key in looking for restaurant software is finding something that is flexible to your restaurant; not a “one size fits all” model.

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0 Comments2 Minutes

Restaurant Labor: The Value of Real Time Data

Restaurant management is more than just evaluating numbers. Especially when it comes to growth. This is where restaurant real time data comes in. Instead of solely focusing on crunching numbers, owners and managers should be looking at employee performances, customer satisfaction, and questioning what they aren't excelling in.

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0 Comments3 Minutes

7 Common Misconceptions about Scheduling

Restaurant scheduling... seems like a simple task right? Think again!
All businesses with 10 or 100 employees can understand the complication of creating an employee schedule. Yes, your business is growing, which means more employees; which equals to more administrative work; which results in less time interacting with your employees and customers.

So we've put together a list (for those who are new to the industry, or for those who are looking to improving their methods) of 7 common misconceptions about scheduling.

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18 Comments5 Minutes

Restaurant Employee Labor: 3 Ways to Save on Labor Costs

With the recent increases in labor in BC, Ontario and Alberta in the last year, labor cost is only going up. And as one of the biggest expenses in running a restaurant, our team put together 3 tips on how to save on restaurant labor costs!

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2 Comments3 Minutes

Restaurant Management: 3 Time Management Strategies

Restaurant management isn’t an easy task. You’re consistently dealing with factors like balancing books, managing employees, and calculating labor costs.
But luckily for restaurant management, restaurant software programs and their useful tools are are slowly being introduced.  As a business owner, workforce management software aims to ease the daily administrative tasks! As an advocate of making work easy we've put together 3 time management strategies with workforce management software:

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1 Comment2 Minutes

Restaurant Management: Benefits of Integrating Time Clocks and Payroll

Generally, restaurant management is made up of three parts: scheduling, time tracking, and payroll. You can’t have one without the other; but you can make the payroll processing simpler and faster with an integrated workforce.

As advocates of making work easy, we’ve put together three reasons as to why you should be integrating your time clock to your payroll system:

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2 Comments2 Minutes

5 Key Trends to Look for When Scheduling Restaurant Employees

When creating a restaurant employee schedule, its crucial to schedule strategically. Its about knowing where you're spending your labor, what departments your employees excel in, and how you can optimize your labor.

Here are 5 key trends that restaurant managers should be paying attention to when scheduling their employees:

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1 Comment5 Minutes

Restaurant Management: Why You Should Consider HR Software

What is HR or Human resources and what exactly does it mean? For restaurant management, HR can mean a lot of things.

In actuality, restaurant management is more than just payroll and scheduling. Restaurant owners also need to be aware of employee performance, annual leaves, and workplace happiness; which can all contribute to HR.

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2 Comments5 Minutes

Restaurant Labor Scheduling: Why We Love Restaurant Reports

Seriously, we love restaurant reports. They’re valuable pieces of information that allow you to look at your business collectively, without bias. They're labor scheduling tools that help you optimize your employee scheduling process.

You may assume that this Monday morning is your slowest day, but it could be the Tuesday night instead. Numbers don’t lie! Let us show you how real time reports can be significant to your business.

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1 Comment3 Minutes

5 Places to Visit in Yaletown

Pssst... did you know? Late April to May is the best time to travel to Vancouver! And though Vancouver is notorious for its rain, the sun is just starting to peak out in May.

With a quick weekend trip to one of the most beautiful cities in the world, one of the must-see areas is Yaletown. Once an old warehouse district, Yaletown is now one of the trendiest areas of Vancouver.

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0 Comments3 Minutes

Restaurant Time Tracking: 3 Ways to Ensure Your Staff Clock In & Out

Half the battle of controlling restaurant labor costs, is ensuring staff’s worked hours are tracked accurately. Implementing restaurant time tracking software is the first step in the right direction. But ensuring staff clock in and out is the real battle – especially if they’re used to old fashioned methods of pen and paper.

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1 Comment5 Minutes

Why Choose Push Operations Over HotSchedules for Your Restaurant Scheduling Software.

We often get asked: Why Push for Scheduling? Specifically over HotSchedules. So, we thought'd we provide some insight as to why you should use push over HotSchedules for Restaurant scheduling.
If you’re looking for simple restaurant scheduling software, then HotSchedules is great - especially if you were previously using pen and paper. For those using HotSchedules, the general consensus is: why fix something when it’s not broken? But we find that restaurant scheduling is a complex machine; it requires well oiled parts  and Hot Schedules lacks 2 key things:

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0 Comments3 Minutes

Restaurant Highlight: Rosemary Rocksalt’s Teena Gupta

The story behind Rosemary Rocksalt? Two successful entrepreneurs, and two bagel aficionados.
You’re always hearing stories about how you shouldn’t go into business with a friend. But if you’re looking for a success story, the founders (Teena Gupta, Ken Sim, Tim Hopkins and Parise Siegel) of Rosemary Rocksalt have defied that.

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1 Comment13 Minutes

Restaurant Management: What to Look for in a General Manager

Hiring a strong General Manager can be a difficult process and finding the right person can be critical to the success of a restaurant.
When looking for a GM, there are several things to consider first to help to understand who your best candidate is. Below you will find the essentials in what to look for when hiring a GM:

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0 Comments5 Minutes

Restaurant Payroll Software: 3 Tips on Managing Labor

Restaurant owners pay close attention to inventory; it usually represents the biggest expense in their businesses. But after food cost, restaurant labor is the next major expense.

Managing inventory is important, but so is payroll and employees. When payroll processes are disorganized, it's likely that there will be costly errors to employee pay.

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0 Comments4 Minutes

Time Clock Software

Restaurant Employee Time Attendance Software: Top 3 features

As great as your employees may be, mistakes are still made when clocking in with ancient methods of pen and paper; and it costs your business in the end. Integrating technology into your business allows you to optimize your workforce and employee time attendance software allows your business to retain an honest working environment.

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0 Comments5 Minutes

Push Cares 2017: Strathcona’s Holiday Safe Place

As of 2016, Push Operations made the commitment to give back to our local community. This past holiday season, we re-visited our old friends at Strathcona's Holiday Safe place.

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0 Comments3 Minutes

Restaurant Reports: Keeping Track of Labor and Cost of Sales

When we think about the success of a restaurant business or any business for that matter, the first thought that usually comes to mind is profit.
Profit is the amount of financial gain when we subtract our expenses from our sales. That sounds simple enough, we just need to make more sales than we spend.

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1 Comment4 Minutes

Restaurant Payroll: 4 Tips on How to Run Payroll Faster

Processing payroll is one of the many hats that a restaurant owner wears.
But its time consuming, tedious, and requires a lot of auditing. This is where restaurant payroll software comes in. Restaurant payroll software users experience up to 3% of cost-savings efficiency through labor cost recovery and savings!

But if you're already using it, are you fully optimizing your restaurant payroll software's capability? Here are 4 tips on how to optimize your payroll process:

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19 Comments3 Minutes

Restaurant Employee Management: How to Keep Employees Happy

Restaurant employees are some of the hardest employees to retain in the industry. Good help is hard to find, and employee turnover is rampant in the restaurant industry.

With restaurant employee management, happy employees are loyal employees and that's key for employee retention.  Here are tips on how to keep restaurant employees happy:

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1 Comment5 Minutes

Restaurant Time Clock Software: Tracking Shift Times for Restaurant Employees

Tracking shift times for restaurant employees is proven to be a difficult task especially when a restaurant contains a large number of staff. It's an extremely time consuming task to track all your employees shift times manually; especially if your establishment has little downtime. The pen and paper method of tracking employee hours is just no longer cutting it. However, tracking employee shift times is definitely one of the most important tasks in order to run a restaurant efficiently and profitably.

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23 Comments3 Minutes

Restaurant Time Tracking: 5 Reasons to Adopt Time Clock Software for your Restaurant

Restaurants have long struggled with the problems that traditional time tracking brings.
It's labor intensive and prone to error - especially when traditional methods of time attendance aren't tailored for restaurants.

It's worth considering these 5 benefits of adopting restaurant time clock software for your business. You'll be amazed at what it can bring to your day to day operations and company growth!

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25 Comments3 Minutes

Restaurant Scheduling Software: Best Practices for Scheduling Your Staff

Restaurant scheduling is one of the most time consuming and sensitive tasks when running a business.
Owner and operators can understand how creating schedules, especially with pen and paper, are always prone to sudden or unexpected changes - the first posted version is never the final version. Scheduling the right employee for a certain shift is crucial for smooth sailing in your day to day operations but it’s a meticulous and long process.

To optimize your restaurant scheduling process, here are the best practices in scheduling your staff:

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37 Comments4 Minutes

Restaurant Labor: How to Engage and Retain Restaurant Employees

Employees are the engine behind every business. Engaged employees are happy employees, and happy employees are committed to your business. In the restaurant industry, employee turnover is one of the biggest pain points for every business owner. Finding good employees is only half the battle of employee management – keeping them is the hard part. Here are the 5 best practices on how to engage and retain your restaurant employees:

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2 Comments5 Minutes

Restaurant Management: 3 Tips From a Billionaire Restaurateur

You don’t have to be a chef to be a successful restaurateur or restaurant manager. Evidently, Tilman Fertitta, a billionaire restaurateur, embodies what is means to be a successful business owner. Fertitta is the CEO, Chairman and sole owner of the Landry’s Inc, an American hospitality company that owns the likes of the Golden Nugget hotel chain, Rainforest Café, Morton’s Steakhouse, and BC’s own The Boathouse.

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5 Comments6 Minutes

Employee Payroll: Everything You Need to Know About Ontario Statutory Holidays

Ontario's general holiday rules have been amended as of January 1st 2018. Though employee eligibility has remained the same, the method of Ontario's statutory holiday calculations has been changed. Below, you'll find everything you need to know about Ontario's general holiday rules.

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28 Comments5 Minutes

Employee Payroll Everything You Need to Know About Saskatchewan Statutory Holiday

If you haven't noticed already, different provinces have different statutory holiday rules! In Saskatchewan, everyone is eligible for general holiday pay! The following holidays are observed as statutory holidays:

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0 Comments4 Minutes

Employee Payroll: Everything You Need to Know about Alberta Statutory Holidays

So what days qualify as statutory holidays in Alberta? Only the following holidays:

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1 Comment3 Minutes

Employee Payroll: Everything You Need To Know About Statutory Holiday Calculation in BC

First things first: what constitutes as a statutory holiday in BC? The holidays that do qualify are as follows:

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40 Comments4 Minutes

Workplace Personalities: Managing Introverts and Extroverts

There are people that enjoy working by themselves, and there are others that thrive in working with others.

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1 Comment4 Minutes

Payroll for Restaurants: Why Automation Will Save You Thousands

Payroll is easily one of the biggest headaches of every restaurant business owner. Manual data transfers, statutory holiday calculations, along with multiple positions and pay rates are basic examples of tedious tasks of payroll. Innovative payroll software automate this process and helps business owners  gain peace of mind that their employee payroll is done accurately. Here are three benefits of restaurant payroll software and how it can save restaurants thousands of dollars:

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5 Comments4 Minutes

5 Tips On How To Optimize Restaurant Labor Costs

Every restaurant across the country has the same major concern: labor cost. Its expensive, problematic, and always in flux.

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4 Comments4 Minutes

Employee Scheduling Software: 3 Must Have Features

Employee scheduling is a headache. Between adding, dropping, and swapping shifts coupled with the time spent on making a schedule; paper and pen methods don't cut it anymore. Investing in the right employee scheduling software provides you with the opportunity to schedule faster and smarter. With a booming technology industry, it's no surprise that there are multiple platforms on the market. However, its key to find a system that fits your business needs. Here are 5 must have features to look for in employee scheduling software.

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4 Comments3 Minutes

Restaurant Scheduling Software: The Ultimate Time Saving Guide

Scheduling can take hours when you have to use the anarchic method of pen and paper or the complicated method of Excel. Investing in restaurant scheduling software will save you time, and it will grant you the flexibility to focus on growing your business. Here are 5 features to look for in restaurant scheduling software to save time:

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0 Comments4 Minutes

Employee Scheduling Software: 3 Cost Saving Tips

When making a schedule, it's more than just filling in work hours. After all, labor is usually the biggest cost for those in the hospitality industry.
You have staff with different positions, different  skill sets, and often you're hoping your schedule will work itself out. However, creating bad schedules can be costly to your business. You're essentially purchasing labor from your employees, and you need to use your employee schedule as a tool to optimize it. Here are 3 cost saving tips on restaurant employee scheduling:

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1 Comment3 Minutes

Top 5 Wine Bars in Vancouver

Once again voted the best Wine Festival and Event of 2017 by The Georgia Straight, the 2018 Vancouver International Wine Festival has made its way back into the city.  It's no surprise that the coveted event is one of the world's biggest as there are "173 wineries from 15 countries [that] will travel to Vancouver to pour and discuss their wines at 51 events over [the span of] eight days." In honor of this year's festivities, here is our list of our top 5...

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0 Comments4 Minutes

5 Casual Restaurants to Spend 2018 Valentine’s Day in Vancouver

This year, Valentine's Day lands on the day after BC's Family Day long weekend. Skip the fine dining this year and opt to dine at one of Vancouver's casual restaurants. But with a bustling dining scene in Vancouver, it can be hard to find a special spot that suits you and your date. To celebrate our favorite Hallmark holiday, here are some of our favorite casual restaurants offering Valentine's Day specials:

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0 Comments3 Minutes

5 Places to Watch Sports in Vancouver

Vancouver: the home to multiple professional sports teams, and their proud fans. However, ticket prices can be steep! The next best thing? Grabbing a group of friends, and heading to sports bar, pub, or restaurant! Since the recent rise of the  Vancouver's craft beer scene, sporting establishments have been popping up left, right and center. To help, we’ve created a list of our favorite places to watch sports. Here are our top 5 favorite spots to catch a game:

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0 Comments3 Minutes

Restaurant Highlight: Levetto’s Kam Zahedi

Authentic, affordable, and addictive. Three words that perfectly describe Levetto from the mouth of CEO and President, Kam Zahedi. Along with his business partner Shahir Massoud, they have created an extremely successful recipe for success. With Kam’s business sense, Shair’s creativity, and their combined passion of good food, came the birth of Levetto.

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0 Comments11 Minutes

6 Vancouver Happy Hours

Dining out can get expensive, and the lull between lunch and dinner can be long and painful.That’s where happy hour comes in – nothing beats a solid meal at an awesome price. Here are six our favorite unique happy hour spots:

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2 Comments3 Minutes

Restaurant Payroll: Top 5 Features That Will Save You Thousands in Labor Cost

When looking for a restaurant payroll provider, its crucial to look for software that fits your business. In the restaurant industry, labor is one of the biggest costs in running a restaurant. Payroll software can be expensive and payroll mistakes are costly. Restaurants Canada notes that “more than 30 cents of every dollar spent at a restaurant, goes directly to payroll costs. ” When searching for restaurant payroll software, here are the top five features to look for:

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3 Comments4 Minutes

Restaurant Employee Scheduling Software: Why Automate?

Employee scheduling is one of the most time consuming tasks that every restaurant manager or owner knows very well.  Those in the restaurant and hospitality industry understand that owners and managers wear many different hats, due to the various demands, and often, scheduling is left on the back burner. Creating an effective restaurant schedule all comes down to planning properly - but you can't plan without the right tools.  Investing in automated scheduling software grants you just that; here are 3 benefits of automating employee scheduling.

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0 Comments5 Minutes

Access Anywhere: Perks of an Online Restaurant Employee Scheduling Software

Ah, scheduling, one of the biggest headaches of restaurant owners and managers. Pen and paper scheduling is a method that does the job, but it’s ancient and time consuming. Though spreadsheets are great for number crunching, they're not the best  for scheduling. It’s not intuitive and takes centuries to mock up and adjust. If you're tired of pen and paper schedules, here are 5 reasons why you should invest in restaurant scheduling software:

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0 Comments4 Minutes

Five Soft Skills For Every Successful Restaurant Owner

In a study done by Linkedin, the restaurant industry topped the list of top 10 industries where soft skills are crucial in success. They are an important component in hiring great staff, and they play a key role in shaping a strong leader.

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0 Comments3 Minutes

How Top Restaurants Create Buzz

New restaurants pop up left and right but sometimes it can be difficult to create buzz. You could have an enticing menu, educated staff, and a unique selling point, but it can be challenging to be successful when no one knows you exist. When it comes to creating buzz, the goal is to be the talk of the town. New and successful restaurants are keyed into three things: who they are, who their audience is, and what they offer. Here are some tips on how to top restaurants create buzz:

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1 Comment4 Minutes

Six Bad Habits That Hinder Success

Everyone strives for success, but are we doing the right things to get there? Here are 6 bad habits that every restaurant manager need to get rid of, in order to be successful:

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0 Comments4 Minutes

Sustainable Seafood: Top 7 Ocean Wise Restaurants

Established in 2005, the Vancouver Aquarium’s Ocean Wise program is gradually taking Vancouver, and cities all over Canada, by storm. For those who don’t know, the Ocean Wise program is a VanAqua’s initiative to keep oceans safe by working directly with those in the restaurant industry, including markets, food services, and seafood suppliers, by informing them with the most current scientific information on sustainable seafood, in order to aid them in making informed buying decisions. The Ocean Wise symbol can be found next to menu items that include sustainable seafood, making it easy for guests to make ocean-friendly dining choices! Here are 7 of our favorite Ocean Wise dining establishments:

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1 Comment5 Minutes

Tips On Managing Staff During The Holidays

As much as the holiday season is festive and fun, it can be stressful for those in the restaurant industry.  There is an influx of diners, which results in the need for more staffing among a multitude of other responsibilities. Restaurant managers and owners are tasked with the juggling demands for more hours and satisfying time off requests whilst still trying to keep a lid on the everyday function of their establishment. To try and lessen the stressful load, here are some 3 major tips on managing staff during the holidays:

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0 Comments5 Minutes

Top Five Leadership Tips from The Godfather

"Never get angry. Never make a threat. Reason with people.” Wise words from The Godfather Trilogies. Any fan of the trilogies can agree on one thing: they're not just any old gangster movies. The films follow stories of power, family, and respect. Don Vito and Michael Corleone have been described as cold and ruthless; taking leadership tips from a fictional gangster film may seem questionable, but the Dons' led with integrity. They led by example. They were relentless in their pursuits, always looked at the bigger picture, found the right tools, and they knew the line between business and personal - characteristics that restaurant owner's should manifest. Here are five leadership tips from the Dons for every restaurant owner's workforce management:

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12 Comments4 Minutes

Restaurant Highlight: Provence Marinaside’s Jean Francis Quaglia

At 2:20pm on a cloudy Tuesday afternoon, you’ll find Provence Marinaside settling their lunch rush. Guests may be scarce, but you can see and feel the buzz of the staff; they’re slowly preparing for their “Tappy Hour” service, and switching from the lunch rush to dinner rush. Nestled right by the kitchen and behind The Wine Bar’s doors, is where you’ll find chef and co-owner Jean Francis Quaglia.

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1 Comment18 Minutes

How Top Restaurants Use Push to Promote New Dishes

The team at Push Operations is all about efficiency. We thrive on simple solutions, and quick results. In other words: we want to help you! Our total workforce software is not solely for payroll, scheduling, and time attendance. It also provides valuable reports, and handy human resources tools. Now what would promoting a new dish and Push’s total workforce solution have in common? Well let us explain! Here are 5 simple steps on how Push’s platform can be used to promote new dishes:

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0 Comments3 Minutes

Payroll By Credit Card: Is It Worth It?

Payroll by credit card has emerged as a smart way to earn points while paying for your employees. It’s simple – employees get paid while the employers rack up reward points while incurring a fee on each transaction (2% to 2.75%).
The question is: Are the fees worth the Aeroplan points? Here are some potential benefits that may outweigh the costs:

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2 Comments4 Minutes

5 Tips For Restaurants: How to Handle Negative Yelp Reviews

Nowadays, sites like TripAdvisor, OpenTable and Yelp are the modern form of word of mouth. How often do you go online to check ratings and reviews prior to visiting a restaurant? Yelp’s algorithm may not be the best for business owners, but it gives customers what they want. They’re likely to listen to online reviews as much as personal recommendations. You can’t control what customers say on Yelp, but you can control the level of service they receive at your business and how you respond to posts. Here 5 tips on how top restaurants handle negative Yelp reviews:

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0 Comments5 Minutes

5 Ways to Reward Employees Without Breaking the Bank

Employee turnover can be extremely high in the restaurant industry. Keeping your employees’ happy is almost as important as keeping your customers happy. Sometimes cold hard cash isn’t enough to keep an employee.

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1 Comment4 Minutes