Onboarding a new employee ensures that they are well-trained and able to perform their job to the standards you expect of your employees. Without a standard process to onboard new hires, employees may misunderstand their duties, feel misaligned with company culture, take shortcuts in their work, or even quit quickly. Properly onboarding a new employee will help that new hire become a member of your team and embody the behavior and skills that you expect from someone working in that position.

Ask The Right Questions

Onboarding can start even before you hire someone. Give them a detailed overview of the duties they will be responsible for performing, and what the work environment is like. Gauge how interested your interviewees are when they answer the questions you ask. If you do hire them, they are already aware of what you expect them to do.

When interviewing potential employees, it is important to keep soft skills in mind. Look for things like an eagerness to learn, adaptability, and good communication skills. These are the skills you can’t train, but will result in a great employee.

Get Started On The Right Foot

As much as you are looking for good employees, your potential new hires are also looking for a good workplace.

You should aim to make the transition from “new hire” to “employee” as seamless as possible. One way to do this is to have the new hire shadow a veteran employee. This veteran employee should be one that you are sure is a model employee, and will not train the new employee to break any rules or have any bad habits. You don’t want your staff going about their duties in ways other than they are supposed to. If your veteran employee takes a shortcut and then teaches your new employee to do the same, you’ll have more of your staff who goes against the rules.

Another way to ease a new employee into your workplace is to take enough time to introduce them to where they are working and who they are working with. Introduce them to the rest of your team, show them around the work environment, and explain the workplace culture.

Train your new employees properly by giving them the tools they need to succeed. Keep yourself and them organized by having all of your training material in one spot, like an employee guide or an online employee portal. You can also use HR software to make training documents easy to access.

Follow Up

Check in regularly with your employees to see how they are doing with their training. With new hires, spend time after every shift to ask their trainer – who should be a model employee – how your new employee is doing. You should find out what they are doing well and what they are struggling with. Look for gaps in training, or areas in which they can improve, and then help train them to be better. When receiving continuous feedback, you’ll be able to be a better employer by looking for ways to improve.

The onboarding process is an essential factor in employee retention. Failing to onboard successfully leads to higher turnover and will also result in poor guest experiences. Your employees should provide quality service as they represent your restaurant. Make sure all new employees understand what is expected of them, who they are working with, and how you want them to do their job. Regularly check in to make sure everyone continues to maintain your standards for excellence.