Our team is currently socially distancing by working from home, however our support hours remain the same (8:30AM-5PM PT). Please be patient as we are experiencing a high volume of calls, you may receive a faster response via email support@pushoperations.com

If you do not see your Record of Employment in Push, but your ROE has been filed with Service Canada you may be able to access it directly through your Service Canada Account (if you are registered). If you do not see it in Push or Service Canada, it may still be processing.

We will continue to update you as we know more information.

Resources for Businesses Experiencing a Temporary Restaurant Closure

Restaurants across Canada and the US are doing their part to combat the spread of the COVID-19 virus. Restaurants are limiting their dine-in to takeout only, and in some cases closing their doors entirely for the time being. Even a temporary business closure can be tough, we commend them for this difficult decision to keep our communities safe.

At Push, we’re committed to offering our assistance to help our friends in the industry during this stressful time. Any helpful links have been gathered below. We also have information regarding:

For Business:

  • Canada’s Temporary Wage Subsidiary Program
  • Business Credit Availability Program (BCAP)
  • Work Share Program
  • Province Specific Assistance Available – BC/ON/AB

For Employees:

  • How to Apply for EI
  • Canada Emergency Response Benefit (CERB)

Canada’s Temporary Wage Subsidiary Program

What is it?

In response to the effects of COVID-19 on small businesses, the Government of Canada is proposing to provide eligible small employers a temporary wage subsidy for a period of three months. The subsidy will be equal to 10% of the remuneration paid during that period, up to a maximum subsidy of $1,375 per employee and $25,000 per employer.

NEW: It was announced this morning, that the subsidiary will increase to 75% – “It’s not clear at this time what the details are on that subsidy including whether it will have a capped amount or an end date, but Trudeau said more details should be released on Monday.”

Who can apply?

  • Employers benefiting from this measure will include corporations eligible for the small business deductions, as well as non-profit organizations and charities.
    • you are a non-profit organization, registered charity, or a Canadian-controlled private corporation (CCPC);
    • you have an existing business number and payroll program account with the CRA on March 18, 2020; and
    • you pay salary, wages, bonuses, or other remuneration to an employee.
  • Eligible businesses that pay remuneration to an employee, such as salary, wages, or taxable benefits, on or after March 18th and before June 20th, are permitted to reduce remittances of federal, provincial, or territorial income tax by 10%. This measure is only applicable to remittances made to the CRA.
  • The wage subsidy is applicable per business number and it will only apply to businesses that are not closed or have paid salary, wages, bonuses or other remuneration to an employee between March 18 and June 20, 2020.
  • With that being said, you can still get the subsidy if you are paying payroll at the business you’ve closed. CRA doesn’t look at whether or not you are open, they will base it on if you paid anyone during this time.

How to apply:

  • There’s no “application” process. Rather, if you fit into the eligibility requirements, you can submit 10% less on your remittances.
  • Service Canada notes that the subsidy must be calculated manually (to fall under the rules of up to a maximum subsidy of $1,375 per employee and $25,000 per employer.)
  • Using the example on their website → if you have 5 employees earning monthly salaries of $4,100 for a total monthly payroll of $20,500, the subsidy would be 10% of $20,500, or $2,050.

How Push can help:

  • Our team is currently working in-acting this in the most effective way.
  • In the meantime, if Push remits your taxes and your business is eligible and would like to take part in the wage subsidy program, please fill out this form: Push Operations | COVID-19 Temporary Wage Subsidy Confirmation Form
  • This feature has not been released yet. Once it is live, if you have approved payrun(s) on March 18th payday and onwards and we have already collected the 10%, we will retroactively reduce your remittance amount. You can expect a refund equal to the wage subsidy provided by the government shortly after we have released the update.
  • Things are changing rapidly and we are working as quickly as we can to be compliant with Service Canada’s new rules. Until there is more info for the 75%, Push will continue to calculate taxes normally and employees will pay taxes normally however when Push remits to the government on your behalf, we will remit 10%/75% less on gross wages, taken from the employees taxes. Employers can keep 10%/75% of taxes per employee, up to a maximum subsidy of $1,375 per employee and $25,000 per employer.

Business Credit Availability Program (BCAP)

What is it?

  • a program that helps Canadian businesses obtain financing during the current period of significant uncertainty. The BCAP will support access to financing for Canadian businesses in all sectors and regions.
  • The objective of the Business Credit Availability Program is to improve access to financing for credit-worthy Canadian businesses with viable business models whose access to financing would otherwise be restricted.
  • Export Development Canada (EDC) and the Business Development Bank of Canada (BDC) will provide more than $10 billion in direct lending and other types of financial support at market rates to businesses with viable business models whose access to financing would otherwise be restricted. By working in close cooperation with financial institutions, this program will fill gaps in market access and leverage additional lending by private sector institutions

Who is eligible?

  • According to Service Canada, all credit-worthy businesses with viable business models whose activities fall within the mandate of either the Business Development Bank of Canada and/or the Export Development Canada (EDC) are eligible to benefit from BCAP.

How to apply:

  • Businesses seeking support through BCAP should contact the financial institutions with whom they have a pre-existing relationship, so that the financial institutions may assess the client’s financial request.
  • If the needs of the client exceed the level of support the financial institution is able to provide, the financial institution will work alongside BDC or EDC to access additional resources the Government has made available under BCAP.

Canada Emergency Response Benefit (CERB)

What is it?

This taxable benefit would provide $2,000 a month for up to four months for workers who lose their income as a result of the COVID-19 pandemic.
Now included in the plan is a new Canada Emergency Response Benefit (replacing the previously announced Emergency Care Benefit and the Emergency Support Benefit). This new benefit provides a taxable benefit of $2,000 a month for up to 4 months.

The CERB would be paid every four weeks and be available from March 15, 2020 until October 3, 2020.

Who is eligible?

The CERB would cover Canadians who have lost their job, are sick, quarantined, or taking care of someone who is sick with COVID-19, as well as working parents who must stay home without pay to care for children who are sick or at home because of school and daycare closures. The CERB would apply to wage earners, as well as contract workers and self-employed individuals who would not otherwise be eligible for Employment Insurance (EI).

Additionally, workers who are still employed, but are not receiving income because of disruptions to their work situation due to COVID-19, would also qualify for the CERB. This would help businesses keep their employees as they navigate these difficult times, while ensuring they preserve the ability to quickly resume operations as soon as it becomes possible.

  • Workers who must stop working due to COVID19 and do not have access to paid leave or other income support.
  • Workers who are sick, quarantined, or taking care of someone who is sick with COVID-19.
  • Working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.
  • Workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work.
  • Wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for EI.
  • Temporary foreign workers who do not qualify for EI, but who meet any of the above criteria, are also eligible for this benefit

How to apply:

The portal for accessing the CERB would be available in early April. Canadians would begin to receive their CERB payments within 10 days of application.

Prime Minister Justin Trudeau has continued to emphasize that this support package will evolve, as needed, to help individuals and businesses cope with COVID-19, and that nothing is off the table moving forward.

For CERB, it’s either you get that or EI, not both. But if the government did overpay, they will take it back

Canadians who are already receiving EI regular and sickness benefits as of today would continue to receive their benefits and should not apply to the CERB. If their EI benefits end before October 3, 2020, they could apply for the CERB once their EI benefits cease, if they are unable to return to work due to COVID-19. Canadians who have already applied for EI and whose application has not yet been processed would not need to reapply. Canadians who are eligible for EI regular and sickness benefits would still be able to access their normal EI benefits, if still unemployed, after the 16-week period covered by the CERB.

How can Push help:

  • There’s a lot of confusion as to what is going on for employees and as we create new guides and support articles, we highly advise employers to take full advantage of our message center.
  • We grant the ability to mass message all employees and if you are an administrator across multiple companies, you can compose one message to send to everyone.

Work-Sharing Program

What is it?

Work-Sharing is an Employment Insurance (EI) program that helps employers and employees avoid layoffs. The program allows employers to retain employees when there is a temporary decrease in business activity beyond the control of the employer.

Work-Sharing (WS) is a program that helps employers and employees avoid layoffs when there is a temporary decrease in business activity beyond the control of the employer. The program provides EI benefits to eligible employees who agree to reduce their normal working hours and share the available work while their employer recovers. Work-Sharing is an agreement between employers, employees and the Government of Canada.

Equal sharing of work: All members of a Work Sharing unit agree to reduce their hours of work by the same percentage and to share the available work

  • Expected work reduction: A Work Sharing unit must reduce its hours of work by at least 10% to 60%. The reduction of hours can vary from week to week, as long as the average reduction over the course of the agreement is from 10% to 60%
  • Agreement length and extension: A WS agreement has to be at least 6 consecutive weeks long and can last up to 26 consecutive weeks. Employers may be able to extend their agreements up to a total of 76 weeks

Who is eligible?

  • Employers:
    • Have you been in business for at least 1 year?
    • Does your business normally operate year-round?
    • Is your business a publicly held company, not for profit or private business?
    • Do you have 2 or more employees that are normally year-round permanent, full or part time that are ‘core’ staff for your business?
  • Employees
    • Would these employees be eligible and willing to receive Employment Insurance benefits and agree to a reduction in hours to share any available work?
      • be “core employees” (that is, year round permanent full-time or part-time employees who are required to carry out the everyday functions of normal business activity)
      • be eligible to receive Employment Insurance benefits; and
      • agree to a reduction of their normal working hours in order to share the available work
  • If you answered yes to all of these questions, you may be eligible for the Work-Sharing program and the Special Measures for COVID-19.
  • Is it relevant is to the hospitality industry? Probably not….mostly for salaried workers

How to Apply:

Province-Specific Updates

British Columbia:

  • Utility payment deferral- Customers can defer bill payments or arrange for flexible payment plans with no penalty through the COVID-19 Customer Assistance Program
    • Customers experiencing job loss, illness or lost wages due to COVID-19 can access grants up to $600 to pay their hydro bills through the Customer Crisis Fund
  • BC has enacted job-protected unpaid leaves
    • An employee can take unpaid, job-protected leave related to COVID-19 if they’re unable to work for any of the following reasons:
      • They have been diagnosed with COVID-19 and are following the instructions of a medical health officer or the advice of a doctor or nurse
      • They are in quarantine or self-isolation and are acting in accordance with an order of the provincial health officer, an order made under the Quarantine Act (Canada), guidelines from the BC Centre for Disease Control or guidelines from the Public Health Agency of Canada
      • Their employer has directed them not to work due to concern about their exposure to others
      • They need to provide care to their minor child or a dependent adult who is their child or former foster child for a reason related to COVID-19, including a school, daycare or similar facility closure
      • They are outside of BC and unable to return to work due to travel or border restrictions

      The COVID-19 leave is retroactive to January 27, 2020 and once it is no longer needed, this leave will be removed from the Employment Standards Act.

  • BC Emergency Benefit for WorkersThe BC Emergency Benefit for Workers will provide a one-time $1,000 payment to people who lost income because of COVID-19.


  • WCB premium payment deferral
    • Small, medium and large private sector employers can defer WCB premium payments until 2021.For small and medium businesses, the government will cover 50% of the 2020 premium when it is due in 2021 – saving businesses $350 million.Large employers will have their 2020 WCB premium payments deferred until 2021, at which time their premiums will be due.Employers who have already paid WCB premiums in 2020 are eligible for a rebate or credit.
  • Changes to the Employment Standards Code will allow full and part-time employees to take 14 days of job-protected leave if they are:
    • required to self-isolate
    • caring for a child or dependent adult that is required to self-isolate

    To be eligible, employees:

    • will not be required to have a medical note
    • do not need to have worked for an employer for 90 days

    This leave covers the 14-day self-isolation period recommended by Alberta’s chief medical officer. This leave may be extended if the advice of the chief medical officer changes.

    The leave does not apply to self-employed individuals or contractors.

  • Utility bills – 90 days, starting March 18, 2020 and will run through June 18, 2020 for residential, farm, and small commercial customers, who are unable to pay their bill when due


  • passed a new employment standards bill → Employment Standards Amendment Act (Infectious Disease Emergencies), 2020
  • EHT Relief
    • On March 25, 2020, the Ontario government announced relief measures to help support Ontario businesses when they need it most. These include increasing the Employer Health Tax exemption for 2020 from $490,000 to $1 million and a five‑month relief period for Ontario businesses who are unable to file or remit their provincial taxes on time due to the special circumstances caused by the coronavirus (COVID‑19) in Ontario.
    • Penalties and interest will be waived automatically for all late returns or remittances by Ontario businesses during the relief period.
    • Tax filing and remittance deadlines will remain the same. However, beginning April 1, 2020, penalties and interest will not apply to Ontario businesses that miss any filing or remittance deadline under select provincial taxes. This will continue for a period of five months.
  • WSIB relief
    • All employers covered by the WSIB’s workplace insurance are automatically eligible for the provisions of the relief package and can defer premium reporting and payments until August 31, 2020. They will not be required to opt in to receive this benefit.
    • Additionally, the WSIB will cease interest accrual on all outstanding premium payments. They will not charge penalties during this six-month deferral period. There will be no negative consequences for businesses who defer premium reporting and payments. The WSIB will continue to fully cover workers at eligible workplaces.
  • Toronto – Utility Bill (Water/Sewer Service and Solid Waste Management charges where applicable)Approximately 30,000 utility bills are issued to business and residential properties each week. Utility bills are usually due approximately 21 days after the billing date. The City is extending the due date for all utility bills issued by an additional 60 days, to give utility customers an additional 60 days to make payment to take advantage of the early payment discount.
  • Electricity Rates
    • Time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.
    • The Government has indicated that it intends to keep the 10.1 ¢/kWh pricing in place for 45 days.

How Push can help:

  • if Push is currently remitting EHT or WSIB on your behalf, please expect an email from our payments team.
  • If you do not have funds, please let them know and they will not remit until further notice. However, you will need to remit the deferred amounts at a later time.

Here’s what you can do if your business or workplace is temporarily closing

In efforts to help our customers in the most efficient way possible, we have put together a quick guide to help walk you through the steps of managing your employees as you prepare for your temporary closures: Support Article: Guide to Temporary Business Closures.

As always, if you have any additional questions, please contact our support team at 1 800 449 9756 or via email at support@pushoperations.com.

Thank you for your patience and understanding as we support one another through this difficult period.