We're real life people, solving real-life problems.

We may have been the reason your favorite restaurant is opening in your neighborhood. You might have noticed a bright green tablet screen where you lunch every weekend. Or your friends may even have our app downloaded on their phones! Combining the world of technology and restaurants, life at Push Operations is limitless in growth opportunities, abundant in fun and full of tasty treats. We’re a group of dog loving and beer drinking people who place a high priority on competence and efficiency – but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us.

Core Values

Teamwork

We work better together. From everyone from our team members to our customers, we work together to improve everyone's ability to do their best work.

Transparency

We provide transparency in everything that we do. Lines of communication are open and clear. With the lack of silos at Push, solutions and growth are easy to achieve.

Commitment

People make a company and we're committed to providing our customers and employees the flexibility, support and freedom to spend more time doing what they love.

Perks of Being a Pushie

Annual Retreat

Take part in our annual retreat that joins the forces of support, development, operations, marketing and management departments. Nothing says team building more than a little friendly competition!

Quarterly Activities

The office is your home away from home and nothing says "I work at a tech company" more than fun company events! From Easter egg hunts to fried chicken taste tests, we make sure there's an equal balance of work and play.

Team Lunches

What's better than working with restaurants? Dining at them! Our head office is located in the heart of Downtown Vancouver and you can often find us enjoying a warm bagel from Rosemary Rocksalt or a fresh poke bowl from Pokérrito.

Games

You know a company loves games when a ping pong table is also used as a meeting room table. Coinciding with our motto of making work fun, everything from jumbo Jenga to Spot It! can be found at the office.

Push Operations Careers

Vancouver, BC

Open Positions

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Customer Education Specialist

Vancouver, BC

We are currently looking for a Customer Education Specialist to join our growing Customer Success team! In this role, you will be responsible for ensuring that our customers have access to compelling online learning resources that enable them to become more effective Push users.

With a passion for creating high-quality content, you will take full ownership of our Knowledge Base, Learning Management System (LMS), and in-app guides in order to drive customer enablement and adoption. Paired with exceptional oral and written communication skills, you also have the knack for organization, allowing you to build the most intuitive learning experience that will be consumed by both our internal teams and thousands of our customers every day. The Customer Education Specialist will have the opportunity to make a HUGE impact in leveling up product knowledge across our user base.

Who We Are 

We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency- but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. Push Operations is a fast-growing startup that helps companies streamline all HR and workforce management in one place. Our customer base includes some of the biggest brands such as Earls Restaurants, Cactus Club, Denny’s, and more.

Push Operations is a culture first company and we live by our seven core values: Courage to Innovate, Have an Open Mind, Always Be Fair, Be Authentic, Have Fun and Love What You Do, Be Humble, and Have Each Other’s Back.

Duties and Responsibilities

  • Partner closely with our Product team to learn about new updates and releases, and ensure that all resources in all channels are always up-to-date with the most accurate information
  • Creating online courses on our Learning Management System (Thinkific)
  • Maintain our online Help Guide (Zendesk), and optimize its quality and accessibility
  • Building in-app guidance that enables customers to learn from right within the product
  • Be in front of the camera creating educational videos, hosting webinars, and large training sessions
  • Developing a communication plan (both internally and externally), to ensure that they are always informed of all new product updates
  • Ensuring that all resources in all channels are up-to-date with the most recent and accurate information

Required Skills and Qualifications

  • 2+ years experience in a customer documentation/enablement role, preferably in a SaaS environment
  • Ability to translate a difficult technical concept into a simple, digestible language
  • Experience in writing product documentation and producing high-quality video content
  • Superb communication skills, both oral and written
  • Stellar organizational and project management skills
  • Ability to stay organized and thrive in a fast-paced environment
  • Great energy and on-screen presence
  • A resourceful and growth mindset

Why Push?

  • Culture – We are a people-first organization. Work hard and play hard with like-minded individuals. We have unlimited beer on tap, dogs to pet, and board games to play.
  • Impact – You get to work with a product that reaches hundreds of thousands of people across North America. We help make people happy!
  • Challenge – Up for a challenge? Let’s explore unchartered territories, and crush some goals together!
  • Growth – Personal development is a big thing over here. Learn and grow professionally as well as personally.
Apply Now

Implementation Specialist

Vancouver, BC

We’re currently looking for an experienced Implementation Specialist to join our growing Customer Success team! In this role, you will play an integral role in the customers’ first 90 days, ensuring that they receive an exceptional onboarding experience. You will be responsible for all aspects of the onboarding lifecycle, enabling customers to have a seamless and enjoyable transition into Push.

Who We Are 

We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency- but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. Push Operations is a fast-growing startup that helps companies streamline all HR and workforce management in one place. Our customer base includes some of the biggest brands such as Earls Restaurants, Cactus Club, Denny’s, and more.

Push Operations is a culture first company and we live by our seven core values: Courage to Innovate, Have an Open Mind, Always Be Fair, Be Authentic, Have Fun and Love What You Do, Be Humble, and Have Each Other’s Back.

Duties and Responsibilities

  • Manage multiple customer onboarding projects from kickoff to launch
  • Provide exceptional service experience throughout the customers’ onboarding journey
  • Build strong relationships with customers, ensuring their retention and full satisfaction
  • Deliver live training sessions to drive adoption and stickiness
  • Investigate and/or escalate customers’ technical issues and ensure its resolution
  • Identify and execute on upsell opportunities when appropriate
  • Work closely with Sales and Support to ensure a seamless handoff experience
  • Work closely with Product in providing customer feedback, helping us build the most high-impact product for our customers

Required Skills and Qualifications

  • You have 2+ years of customer onboarding/implementation experience at a tech company
  • You have excellent project management skills, with the ability to effectively manage multiple competing tasks and priorities
  • You are a strong communicator with excellent interpersonal skills
  • You are able to understand customer needs and deploy appropriate strategies to ensure that they are met in a timely manner
  • You have the ability to translate difficult technical concepts into simple digestible language
  • You analyze challenges proactively and brainstorm effective solutions
  • You have immaculate attention to detail
  • Fluency in French is a bonus!

Why Push?

  • Culture – We are a people-first organization. Work hard and play hard with like-minded individuals. We have unlimited beer on tap, dogs to pet, and board games to play.
  • Impact – You get to work with a product that reaches hundreds of thousands of people across North America. We help make people happy!
  • Challenge – Up for a challenge? Let’s explore unchartered territories, and crush some goals together!
  • Growth – Personal development is a big thing over here. Learn and grow professionally as well as personally.
Apply Now

Customer Support Specialist (BILINGUAL)

Vancouver, BC

Who We Are:

We believe people should do more of what they love. We strive in Pushing innovation forward to give people more time to do the things that excite them. We do this through our time attendance, scheduling, HCM platform.

Who You Are:

This role requires a person who loves to help and support people. You are eager to work with the customer care team to improve all aspects of customer service, making Push truly customer-centric. You are capable of effectively resolving customer inquiries in a considerate, accurate, and timely manner.

We place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. Bonus points for dog lovers, beer drinkers, and people with a variety of interests outside of work!

The Role:

Push is looking for a bilingual Customer Support Specialist to join the team! This individual will be directly responsible for keeping Push’s customers happy and ensuring they have the best experience possible.

Duties and Responsibilities:

  • Troubleshoot and help solve product related questions, ranging from payroll related questions to software functionality.
  • Compose thoughtful, personalized responses for a variety of customer requests via telephone and email.
  • Have a confident phone voice and be comfortable speaking to customers all day.
  • Triage incoming requests and spot trends in customer issues to flag for the product team.
  • Identify, reproduce, and document bugs for our engineering teams.
  • Work with product development and QA teams to test new features and bug fixes and surface meaningful customer feedback.
  • Make active contributions to help achieve team goals and successes.

Required Education, Skills, and Qualifications

Qualifications:

  • Completion of high school, diploma in a related field preferred.
  • Must be able to fluently read, write, and speak in French and English at a collegiate level. Spanish is a bonus!
  • Minimum 1 year of experience in a customer service/support role helping solve customer problems and handling upset customers.
  • A mastery of English and strong, confident written and verbal communication skills.
  • Ability to exude diplomacy, tact, and poise under pressure when working through customer issues.
  • Deep and genuine passion for customer support and the role it plays in making a customer-centric team successful.
  • Ability to know when something is over your head and are not afraid to ask for help.
  • Skilled at explaining technical problems succinctly and clearly.
  • We are a tech company so proficiency with technology is a must!
  • Experience with accounting and payroll would be helpful.

Why Push?

  • Culture – We are a people-first organization. Work hard and play hard with like-minded individuals. We have unlimited beer on tap, dogs to pet, board games to play, and goals to CRUSH.
  • Impact – You get to work with a product that reaches hundreds of thousands of people across North America. We help make people happy!
  • Challenge – Up for a challenge? Let’s explore unchartered territories, and crush some goals together!
  • Growth – Personal development is a big thing over here. Learn and grow professionally as well as personally.
Apply Now

Payroll Specialist (US)

Vancouver, BC

The Role:

We’re looking for a Payroll Specialist who wants to be a leader in our company. This individual will be directly responsible for keeping Push’s clients happy, and ensuring they have the best experience possible. 

Duties and Responsibilities:

  • Processing payroll, tax, and garnishment payments for clients
  • Generating invoices and creating corresponding payment transactions
  • Setting up client accounts in Push for correct earnings, deductions, and taxes
  • Extracting payroll data from clients’ payroll platform, importing it into Push systems, and ensuring the data is reconciled
  • Running preliminary payroll testing scenarios when entering into new jurisdictions
  • Identifying discrepancies in payroll testing and coordinating with development team to handle resolutions
  • Assist with conducting research on US jurisdictions with respect to state specific payroll compliance requirements
  • Handling inquiries from clients related to account settings and payroll needs

Required Education, Skills and Qualifications

Qualifications:

  • You have 2+ years of US payroll experience
  • You have post-secondary education in Accounting
  • You have Payroll Certification
  • You are confident using Microsoft Excel for fast data manipulation and advanced formula applications
  • You have immaculate attention to detail
  • You are a strong communicator with excellent interpersonal skills
  • You analyze challenges proactively and brainstorm effective solutions
  • You are an expert multi-tasker and always stay on top of your deadlines

Who You Are:

You are an experienced payroll professional, comfortable with US payroll. You strive in fast-paced environments and can adapt to any situation. You think critically and analytically to provide unique solutions to complex problems. You are proactive and aren’t intimidated by managing multiple tasks at a given time. Tight deadlines motivate you and you aren’t afraid to do what it takes to get the job done efficiently, and accurately. You stand out with your payroll expertise, and your high-level attention to detail makes you excellent at what you do.

We place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. Bonus points for dog lovers, beer drinkers, and people with a variety of interests outside of work!

Apply Now

Senior Front End JavaScript / React Developer

Vancouver, BC

The Role:

We’re looking for a Front End Developer to provide support to our Push Development Team. 

Duties and Responsibilities:

  • Develop and implement user-facing front end features from requirements
  • Collaborate with backend, QA, designers, and PMs to define feature specifications and ship out new features and products to our customers
  • Champion all aspects of the user’s experience, with a focus on clarity and speed
  • Assist in growing our internal design system into a sustainable and useful ecosystem
  • Participate in code reviews and help your team deliver high-quality software
  • Communicate clearly and efficiently with other team members
  • Contribute to the process and culture of our growing engineering team
  • Mentor and be an information source to junior engineers

Required Education, Skills and Qualifications

Qualifications:

  • Consistent track record of building and maintaining highly scalable products
  • 5+ years of professional, hands-on front end development experience
  • 2+ years of professional, hands-on React JS / React Native and Redux development experience
  • Proficiency with JavaScript, HTML5, CSS3
  • Experience with front-end build tools (Webpack, ESLint, Babel, Npm)
  • Competence in practical UX and design, with a curious eye
  • Strong understanding of Data Structures, Algorithms, and Computer Science theory
  • Experience with Git workflow (pull requests, code reviews)
  • Experience working on software-as-a-service (SaaS), large-scale distributed systems
  • Understand the importance of writing testable and maintainable code.
  • Immaculate attention to detail (you noticed a period at the end of the previous line, in a bulleted list *gasp*)
  • Strong interpersonal and communication skills, a sense of humor, and empathy
  • Expertise in brainstorming effective solutions proactively and thoughtfully
  • Capable multi-tasking abilities and a love for staying on top of deadlines

BONUS:

  • PHP experience using Laravel or any other MVC framework
  • Experience with Node JS, Golang, PHP, Python
  • You understand relational databases and SQL
  • DevOps Experience with AWS and automation tools
  • Have previous start up experience
  • You are super smart and have earned a degree in Computer Science, Engineering, or equivalent work experience

Who You Are:

We’re looking for someone who is willing to wear many hats: from developing internal tools, to building customer-facing features, to periodically realigning the magnetic polarity of the phaser crystals (crucial). We place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us.

We place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. Bonus points for dog lovers, beer drinkers, and people with a variety of interests outside of work!

Apply Now

Director of Sales

Vancouver, BC

Who We Are:

We are a team of innovative, driven people doing what they love. We have grown by 100% each year since our beginnings in 2011 and currently work with some of the biggest brands in Canada. We are growing in the US and looking for stellar Director of Sales to join our team! Find us on Glassdoor, G2Crowd, Google Reviews for employee and customer feedback. We love what we do, and the feedback shows!

Who You Are:

You create unmeasured value by actively and successfully training people. You have a great understanding of your team’s strengths, weaknesses, and have a strong ability to mentor and coach to get desired results. You maintain cohesive, effective team spirit with staff, treat your team fairly, and share credit. You passionately find ways over, around, or through barriers to success. You can achieve results despite lack of resources and go beyond the call of duty. You are a results oriented DOER!

The Role:

We are seeking a proven, tactical and strategic sales leader to lead a team of Outbound Sales Representatives.

The Core Mission of the Director of Sales will be to develop a solid sales strategy, and deliver desired results through effective team management.

Duties and Responsibilities:

  • Develop a sales strategy to achieve revenue and marketing growth objectives
  • Support direct reports by participating and leading in client and prospect meetings
  • Mentor and develop the sales team: Recruiting, Hiring, Training and ongoing mentorship
  • Conduct weekly forecast, pipeline meetings and coach sales team on strategies for creating a pipeline and closing accounts
  • Manage forecast, pipeline and revenue expectations; monitor KPIs for analysis and predictability of the sales business
  • Identify and determine strategic sales opportunities in new and existing markets
  • Generate new approaches to problems or innovations to establish best practices
  • Provides clear, credible vision and strategy.
  • Report sales KPIs to directors

Required Education, Skills and Qualifications:

Qualifications:

  • 6+ years of software sales experience in B2B SaaS environment
  • Strong record of successfully recruiting and retaining A Players
  • Proven record of sales success in SaaS B2B application environment
  • Successful track record in high volume sales environment
  • Working knowledge of the Restaurant Labor Management Space
  • Exhibits dynamism, excitement, and positive can do attitude
  • Desires to grow in responsibility and authority
  • Inspires people to follow lead. Minimizes intimidation. Takes charge. Motivates by pushing appropriate hot buttons of individuals.

Why Push?

  • Culture – We are a people first organization. Work hard and play hard with like minded individuals. We have unlimited beer on tap, dogs to pet, and board games to play.
  • Impact – You get to work with a product that reaches hundreds of thousands of people across North America. We help make people happy!
  • Challenge – Up for a challenge? Let’s explore unchartered territories, and crush some goals together!
  • Growth – Personal development is a big thing over here. Learn and grow professionally as well as personally.

Job Types: Full-time, Permanent

Salary: $90,000.00 to $130,000.00 /year

Experience:

  • Sales: 7 years (Preferred)
Apply Now