Frequently Asked Questions (FAQs)

We’ve shared some of our most frequently asked questions to help you. If you still can’t find what you’re looking for, you can contact support@pushoperations.com or login to visit our help center.

Technical Questions

If you’ve forgotten your password, you can: reset your password here. Check your spam or junk mail if you don’t see the email to reset password. If you’re still having issues, contact your employer to assit with password resetting.

Certain information is only available to access on desktop device (not mobile), other information may be layered by permissions or may require action from your employer.

If you’re looking for something specifc on your account you can troubleshoot by searching our help center.

Push’s help center requires you to be logged into your Push account. If you do not have a push account you will not be able to access help documents.

Push Operations has implemented technology and security features to safeguard the privacy of your personal information using the industry’s best practices.

To learn more about Push’s security policy you can read the full Privacy Policy here.

Product Questions

Although we handle restaurant workflows very well, Push can be used in a variety of business and industries especially for payroll. We have customers in gyms, salons, retail locations, warehouses, creative agencies and more!

If you have employees who need to get paid (or even be scheduled and clock in) chances we’ll be a great solution. We’d love to learn more about your business needs, schedule a demo with someone from our team to see if Push will be a good fit.

To see how much Push would cost for your business, book a demo or contact our business development team here

You can submit ideas for new features on our “submit an idea” form. Feedback will go directly to our product team.

Operations

For more information, go to our blog post: Resources for Temporary Restaurant Closures

Our team is currently socially distancing by working from home, however our support hours remain the same (8:30AM-5:00PM PT). Please be patient as we are experiencing a high volume of calls, you may receive a faster response via email support@pushoperations.com

Our support hours are 8:30AM-5:00PM PT, if not available please leave a message or email support@pushoperations.com with your name, company and reason for calling and we will get back to you as soon as possible.

Push uses the Canada (BC) stat holiday calendar, the Push Operations office will be closed on the following dates below.

Office Re-Opens on the date marked with “*”, our team will be back in the office at 9:00am PST to resume usual service.

Holiday Office Closures for 2020:

  • New Years Day
    • Wednesday January 1
    • Back in office: Thursday January 2*
  • Family Day
    • Monday February 17
    • Back in office: Tuesday February 18*
  • Good Friday
    • Friday April 10
    • Back in office: Monday April 13*
  • Victoria Day
    • Monday May 18
    • Back in office: Tuesday May 19*
  • Canada Day
    • Wednesday July 1
    • Back in office: Thursday July 2**
  • B.C. Day
    • Monday August 3
    • Back in office: Tuesday August 4*
  • Labor Day
    • Monday September 7
    • Back in office: Tuesday September 8*
  • Thanksgiving Day (CAN)
    • Monday October 12
    • Back in office: Tuesday October 13*
  • Remembrance Day
    • Wednesday November 11
    • Back in office: Wednesday November 12*
  • Christmas Day
    • Friday December 25
    • Back in office: Monday December 28*
  • New Years Day 2021
    • Friday January 1 2021
    • Back in office: Monday January 4 2021*

For continued service, please call our toll-free line 1 800 449 9756 and leave a detailed message with your name, company name, phone number and the issue. Any urgent matters will be addressed within the hour.

For non-urgent issues, please email support@pushoperations.com and our support team will get back to you accordingly.

Other

If you’re interested in a case study, blog post, adding your logo to the webist or other partnership opportunities please email marketing@pushoperations.com

Still can't find what you're looking for?

Try checking out our help center for support resources, our blog for industry information or you can always contact our support department by phone or email.