The rise of restaurant automation is part of a wider trend that is revolutionizing many industries. From manufacturing and healthcare to transportation and retail, the automation of tasks previously carried out by humans is transforming the way businesses operate, opening up new opportunities and challenges.
There are numerous key points in the dining experience that can be enhanced by the use of automation, from customer service and ordering to consistently delivering high-quality food. In this article, we will explore how restaurant automation can streamline operations and boost sales. Let’s dive in!
AI chatbots are computer programs that mimic conversations with humans. They can be used for various purposes to improve your restaurant’s operations, such as:
In 2016, Pizza Hut launched its AI chatbot, providing an excellent example of how automation can help both restaurants and their customers. The chatbot can take pizza orders through Facebook Messenger and Twitter, improving the accuracy of orders, reducing wait times, and making it easy for customers to order their favorite pizza.
The chatbot provides customers with an email confirmation that the order was placed correctly, updates about their delivery time, and allows for increased personalization. It can also provide details about promotions and special menu items unique to customers’ local stores.
Pizza Hut has demonstrated that using AI chatbots can improve customer experience, increase operational efficiency, and increase sales by expanding its reach to the next generation of tech-savvy customers.
When customers visit your restaurant, they want to feel special, instead of just another number. You can provide this by using AI-powered personalization to deliver an unrivaled dining experience.
AI can be used to understand each customer’s preferences and dietary requirements. For example, it can analyze order history, reviews, and stated dietary restrictions to provide suggestions that are tailored to what customers are most likely to enjoy.
By building a picture of what your customers like and don’t like, it allows you to offer them personalized benefits, such as:
AI enables you to know your customers better by using data analysis and feedback to enhance the customer experience, boost sales, and develop new products that are aligned with customer preferences.
The kitchen is the beating heart of your restaurant. Automation can be used here too, improving your processes and ensuring your customers get great-tasting food every time. Robots cooking food may seem bizarre, but as Matt Bassil of PizzaHQ says, “If it tastes good, the average consumer is not going to care how it’s made.”
One of the main challenges your kitchen faces is keeping up with demand. Automated cooking appliances use robots and AI to prepare and cook food with no or minimal human intervention.
The bottom line is that robots are able to prepare and cook certain foods quicker than humans can. For example, PizzaHQ can produce 300 pizzas an hour, while Flippy can cook 150 burgers an hour. By saving you time, such appliances can allow your restaurant to meet high-demand periods and take on larger orders, thus increasing revenue.
There are other benefits too, such as:
Inventory management systems use AI-powered software to track and manage food inventory levels. This can allow you to improve stock visibility, create forecasts, classify your inventory, and automatically create optimal stock orders.
By keeping on top of your inventory, your restaurant will be better able to:
Ultimately, automated cooking appliances and inventory management systems can save your business time, reduce waste, and increase efficiency and profitability.
Restaurant automation has shaken the restaurant industry to its core, impacting every corner from customer service interactions to inventory management through to kitchen operations. Heavyweight brands have already embraced it and are reveling in the riches of enhanced efficiency, reduced labor costs, improved customer satisfaction, and increased profitability.
Ready to leverage AI and automation to streamline your restaurant’s people management? Learn how Push can help!
“In the labor numbers, we were reporting about a $300 to $400 difference than what we were getting through Push!”
-Tara Hardie, ZZA Hospitality Group, 16 locations
