Creating a strong management team is all about balance.

A well-balanced team is one of the most crucial elements of a successful restaurant. Employees with strengths that complement each other will create a team that can support each other in their work, as long as you allow them to use their strengths rather than expecting them to overcome their weaknesses.

Build on the Strengths of Each Individual

Each employee’s work style will be unique. Everyone will have their own strengths and weaknesses, and expecting everyone to be able to do everything will result in unhappy and unproductive teams. Edwyn Kumar, the general manager at Hart House restaurant notes that “…creating team balance and dynamics is huge and it comes from understanding what they’re good at.” Requiring employees to overcome their weaknesses and do things a certain way can create issues and conflict in the workplace.

By knowing what character strengths and personalities your employees have, you will be able to play to their strengths and build a team that can support each other. This will increase their job satisfaction as well as their productivity, because they will be working in areas where they are skilled.  Edwyn also notes that its key to“find the right people… so your team is balanced.” A successful team will be composed of people with individual skill sets that work well together to provide a great service to your customers.

Learning the strengths and personalities of each employee can also give you a better idea of how to communicate with and praise each individual as well. When you know what each person values, it becomes much easier to communicate and motivate them.

Give Them Room to Grow

When you are hiring employees, look for passion and potential instead of experience. Hard skills can be taught, but soft skills such as a desire to learn and a willingness to improve their abilities cannot. Give your employees room to grow and improve in their positions. Don’t micromanage them because you expect them to work in the same way as you. You hired them to do their jobs because you believe they can. Show your employees that you have faith in their abilities and let them succeed on their own.

If you give your employees the autonomy to do things on their own, they are more engaged in their work and more likely to be satisfied with their job. It also gives you more time to focus on other areas. Show that you trust your team by allowing them to collaborate and solve problems with you.

Mistakes will happen. How you react to them is what is important. Don’t lose the trust and teamwork you have worked so hard to establish. Discuss problems and look for ways to prevent the same mistake from happening again.

Create Common Goals

Each job should have a goal. Job descriptions and expectations on performance should be shared with everyone, so that each employee knows what everyone is expected to do. Even though everyone has different tasks and goals, your team should be working toward common goals as well. Explain why the team has been established – what do they hope to achieve? Each employee, with their unique goals, should be contributing to the team’s common goals somehow.

To create a strong team, it’s important to build on the strengths of each individual employee, and balance the strengths and weaknesses of team members. Employees need room to grow and the autonomy to succeed on their own. Creating a common goal for your team members to work towards together will build a strong, productive management team.